AVAILABILITY
Occasionally toys you order may be out of stock, sold out or unavailable for some other reason. No legally binding agreement for the sale of any toys exists until we accept your order by dispatching the toys to you. If we cannot deliver any part of your order due to shortfalls and lack of stock, we will inform you ASAP and refund your card account with the full cost of those toys.

BACK ORDERS
We do not take reservations or back orders on any items not readily available. We will respond by e-mail to any requests for notification of items back in stock.

ORDERING & PAYMENT OPTIONS
Credit Cards - We accept Switch, Solo, Mastercard, Visa and Delta. All charges are made in Pounds Sterling. Overseas customers please note the conversion to your currency will be with our Bank, at the rate ruling at the time of shipment, which could be different than at the time of ordering. By clicking the ‘Order’ button you are authorising us to deduct the cost of the toys in your Toybox, and the delivery charges shown above, from your account.

Credit Card Security – The payment section is encrypted. All credit card details are encrypted in the software when the order is placed using 256-bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any website.
Postal Orders – We accept ‘UK Postal Orders’ in Pounds Sterling denomination only. Postal Orders must be crossed and made payable to Toys 4 You.

Please send postal orders to
Toys 4 You
48 Cavendish Street
Keighley
West Yorkshire
BD21 3RL
United Kingdom

Telephone – Please call our helpful and friendly staff who will be delighted to help you with your payment or any other queries you may have.
Telephone: UK Residents 01535 611758

PRICES
In every case where a reduced price is shown the toys have been on sale at the higher price in one or more of our Conways Toymaster Stores for at least 28 days during the previous 6 months.
CURRENCY
All our prices are quoted in POUNDS STERLING and include United Kingdom VAT (17.5% sales tax). Payment is not accepted in any other currency.
CARD CHARGES
We cannot be responsible for any charges levied by your card issuer for currency conversion or any other reason.

DELIVERY & SHIPMENT DETAILS
There is NO MINIMUM ORDER REQUIREMENT. With a minimum postage & packaging fee of £3.99 for most UK orders. We will endeavor to deliver toys to selected countries by courier to the delivery address given with your order. We aim to dispatch all orders within 48 hours of receipt. Delays in shipment will be notified.

Free Delivery - From time to time toys4you may offer free delivery promotions. The type of delivery used for these promotions is standard delivery to Uk mainland only (excluding certain postcodes as outlined).


Standard Delivery – Our Standard Delivery charge to most UK Mainland areas (Please see list below of postcodes that fall outside of Standard Delivery UK Mainland) is £4.95 per delivery for any number of items up to a maximum of 25kg. Standard Delivery should have your goods delivered within 3 – 5 working days following the day of ordering (not including Saturday & Sunday). For extra large or heavy items weighing over 25kg we will give you a quotation, usually within one working day, before processing the order.

Express Delivery – For orders received before 12pm midday UK time Monday to Friday, our Express Delivery charge to most UK Mainland areas (Please see list below of postcodes that fall outside of Express Delivery UK Mainland), is £9.95 per delivery for any number of items up to a maximum of 25kg. Express Delivery should have your goods delivered within 1 – 2 working days following the day of ordering (not including Saturday & Sunday). For extra large or heavy items weighing over 25kg we will give you a quotation, usually within one working day, before processing the order.

UK parcels that cannot be left at the delivery address will be held at your nearest ANC Depot for customer collection for a period of time before returning to us. A card should be left at the delivery address stating which depot the parcel is held at.

The following postcodes fall outside of Standard & Express UK mainland Delivery charges. If you live in one of the following postcodes we will give you a quotation usually within one working day, before processing the order.

Overseas Delivery – Please call +44 (0) 1535 11758 and our friendly staff will advise all overseas customers of the most cost effective price for shipment of the goods within one working day.
U.K. Orders: - Please allow 4 working days for delivery before contacting us regarding any delays.
Overseas Orders: - Please allow 14 days for delivery before contacting us regarding any delays.
If any of the goods received appear visibly damaged on arrival, please do not accept or sign for the goods. If however, you were unable to sign for the goods or on opening the package the goods are found to be faulty, please refer to our Returns Policy.

RETURNS POLICY
Toys can only be returned in accordance with our Returns Policy. If toys are returned in any other way then we will not be obliged to accept the toys or to credit your card account.
We would like you to be completely satisfied with your purchases from Toys 4 You. Please be certain you have selected the correct items as we do not send out products on approval.

CUSTOMERS IN THE UNITED KINGDOM
Unsuitable items If you are not happy with any of your purchases from Toys 4 You, you may return the item within 10 days from the date of receiving the goods. On the condition that all goods returned are received in their original packaging and in a re-saleable condition with their instructions, your card account will be credited with a refund for goods (less the cost of postage & packaging). However, the cost of returning unwanted items is your responsibility and it is recommended that you use a registered delivery service to ensure we receive the goods in perfect condition and we cannot be held responsible for goods that don’t arrive. (This does not affect your statutory rights as a consumer.)

Faulty Goods
All our toys are guaranteed for 3 months against manufacturer defects. If you have a faulty product please send an email: info@toys4you.co.uk or call: +44 (0) 1535 611758, and we will make arrangements to either replace, repair or refund the item. Please note this does not cover fair “wear and tear”. This does not affect your statutory rights.

Delivery Damage
If you were unable to sign for the goods or on opening the package the goods are found to be faulty, please inform the carrier and ourselves within 48 hours.

Returns Procedure
If you are returning goods, please e-mail us, complete with your order number, product code & description and a brief reason for return to: - info@toys4you.co.uk.
We are also contactable:
By telephone: 01535 611758 (between 9.00am – 5.30pm Monday - Saturday)
By fax: 01535 667048
By Post: Toys 4 You, 48 Cavendish Street, Keighley, West Yorkshire, BD21 3RL.
Our friendly staff will give you full return instructions to help the procedure run a
smoothly as possible.

ALL CUSTOMERS OUTSIDE THE U.K.
We only accept returns from customers outside the United Kingdom if purchases are damaged on receipt.
Please contact our friendly staff by e-mail, telephone or fax, regarding your problem and we will deal with it as promptly as possible.
By telephone: +44 (0) 1535 611758
(between 9.00am – 5.30pm Monday - Saturday)
By fax: +44 (0) 1535 667048
By e-mail: info@toys4you.co.uk
By Post: Toys 4 You, 48 Cavendish Street, Keighley, West Yorkshire, BD21 3RL, United Kingdom.

GUARANTEE
We reserve the right to change prices, descriptions, modify or substitute products without notice. All toys on the website and any advertisement are invitations to treat only and are not offers. Any orders received represents an offer to buy products indicated by you, this is not a binding contract until acceptance of the order and we have dispatched the goods. This means that if the price, description or any other information about the product is incorrect Toys 4 You shall not be obliged to sell you the product.

PRIVACY POLICY
Toys 4 You and Conways Toymaster are committed to protecting your privacy and we fully comply with the Data Protection Laws applicable to the UK. If you have a query about our Privacy Policy please e-mail: info@toys4you.co.uk. All information you supply is stored on a secure server and we follow strict security procedures in the storage and disclosure of information to prevent unauthorized access.